Performance Support Solutions
Providing support when it
really counts.
Whether it’s quick look-up support for your sales teams or operational support for your technical teams – performance support is a key requirement for every organization.
Gone are the days when support translated to downloadable PDFs and FAQs. Thanks to the advancement of technology and out-of-the-box design thinking, our performance support solutions are customized to meet the needs of your key teams, putting the right information at their fingertips when it’s most required.
You can count on us to find innovative ways to fill performance gaps that traditional training often misses, owing to its one-size-fits-all approach.
We understand that though formal training and performance support are two sides of the same coin – and often inter-dependent when it comes to producing results – both have very different roles to play.
According to the 5 Moments of Need framework, there are five unique points where learners have pronounced learning needs
Learn new
learning for the first time
Learn more
expanding existing knowledge
Apply
applying learned concepts on the job
Solve
remediating a situation when things don't go as planned
Change
upgrading to a new way of working
While the first two are best addressed through formal training, the last three require focused and on-time performance support.
We, therefore, invest time in understanding the work you do, familiarizing ourselves with your existing learning culture, and identifying your performance vulnerabilities, while crafting customized solutions that support your learners with knowledge application, problem-solving, and change management.
Our solutions combine the best technical options (considering bandwidth availability, accessibility, device usage, frequency of support, frequency of content updates, etc.) with the most suitable learning design solutions (combining the benefits offered by AR/VR interactivities, Games and apps, micro-learning nuggets, interactive videos, interactive PDFs, etc.) to make performance support resources easily searchable and accessible on the learners’ device of choice – when they most need it.
Solution Spotlight
A Novel, Immersive Solution for Sales Support
The Challenge
Reinforcing instructor-led transformational sales skills training through an engaging activity.
Our Solution
An Augmented Reality (AR)-based mobile app to support classroom trainings
A learner-centric instant solution to succinctly recap classroom trainings and assess the current level of knowledge.
Benefits of the Solution
Empowering Sales teams with a handy and effective performance support tool.
Providing an immersive and seamless learning experience integrated with classroom trainings.
Allowing multiple uses; as a pre-test for classroom training, and as a mid-way knowledge check assessment when classroom training is in progress.
What challenges did we face? What results were achieved? Want to know more about this case?
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Frequently Asked Questions
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Tell us about your business and what success looks like for you, and we’ll work out the best solution together.